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| Date | Wednesday, November 14, 2012 at Holiday Inn Executive Center, Columbia, MO | | | |
| Event | Check In and Arrival | 8:00 AM | 4:00 PM | |
| Pre Conference Session | Education Summit | 9:00 AM | 4:00 PM | Carter Ward, Daniel Clay, Dr. Julie Wurst-Bowe, Dr. John Dew , Dr. Michael Perich and others |
| Pre Conference Session | Baldrige 101-An Introduction to the Baldrige Management Model | 1:00 PM | 4:00 PM | Bob Dorste, Excellence in Missouri Foundation |
| Pre Conference Session | We Want You!—Intro for Prospective Examiners | 2:00 PM | 2:50 PM | Excellence in Missouri Staff |
| Pre Conference Session | Milestones on Your Journey to Performance Excellence: New MQA Tiered Award Program | 3:00 PM | 3:50 PM | Excellence in Missouri Staff |
| Event | MQA Process Improvement Session (for MQA Examiners) | 4:30 PM | 5:45 PM | |
| Event | MQA Volunteer Reception (for Examiners/Judges/Overseers) (Cash Bar) | 6:00 PM | 7:00 PM | |
| Event | MQA Volunteer Recognition Dinner (for Examiners/Judges/Overseers) | 7:00 PM | 9:00 PM | |
| Date | Thursday, November 15, 2012 at Holiday Inn Executive Center, Columbia, MO | | | |
| Event | Continental Breakfast | 7:00 AM | 8:00 AM | |
| Event | Opening Remarks and Introductions | 8:00 AM | 8:15 AM | Dr. Raina Knox, President of the Excellence in Missouri Foundation |
| Keynote Speech | Honoring the Past... | 8:15 AM | 9:00 AM | Thomas Schamberger, Executive Director - Foundation for Malcolm Baldrige National Quality Award, Inc. |
| Breakout Session | If Disney Ran Your School: Customer-Driven Educational Excellence | 9:10 AM | 10:00 AM | Dr. Jeff Klein and Dr. Jeannette Cowherd, Park Hill School District |
| Breakout Session | Utilizing Focus Groups for Strategic Advantage | 9:10 AM | 10:00 AM | Bob Dorste, Excellence in Missouri Foundation & Mary Ann Tietjens, Special School District |
| Breakout Session | Baldrige and Magnet Synergy | 9:10 AM | 10:00 AM | Tammy Dye, VP Clinical Services/CQO of Schneck Medical Center, 2011 National Baldrige Award Winner |
| Keynote Speech | Leveraging Employee Engagement to Achieve Excellence | 10:10 AM | 11:00 AM | Janet Souter, Ritz Carlton, Former National Baldrige Award Winner |
| Breakout Session | Methods for Ensuring Employee Engagement: Taking it to the Trenches | 11:10 AM | 12:00 PM | James Sexton, Henry Ford Wynette Hospital, 2011 National Baldrige Award Winner |
| Breakout Session | Leadership in Action: Transforming Mission, Vision and Values into Practice | 11:10 AM | 12:00 PM | Richard Failla, CEO & Carmen Kynard, CNO, Research Psychiatric Center |
| Breakout Session | Use Baldrige in a Non-Profit Organization | 11:10 AM | 12:00 PM | Jason Coleman, Senior Director, Organ Work System & Linda Martin, Senior Director, Tissue Work System |
| Event | Lunch | 12:00 PM | 1:00 PM | |
| Keynote Speech | How to Communicate with Employees to Drive Engagement and Learning | 1:00 PM | 1:50 PM | James Sexton, Henry Ford Wynette Hospital, 2011 National Baldrige Award Winner |
| Breakout Session | Process Management and Improvement (PMI) | 2:00 PM | 2:50 PM | Dr. Michael Perich, Montegomery Public Schools, 2010 National Baldrige Award Winner |
| Breakout Session | Knowledge Management: Processes and Tools | 2:00 PM | 2:50 PM | Dr. Raina Knox, President of the Excellence in Missouri Foundation & Courtney Cole, Cole Technologies, Inc. |
| Breakout Session | Strategic Planning: An Integrated Approach | 2:00 PM | 2:50 PM | Karen Capps, Executive Director, Production Control and Quality Systems, Concordia Publishing House, 2011 National Quality Award Winner |
| Keynote Speech | Bridging Strategy and Culture | 3:00 PM | 4:00 PM | Tammy Dye, VP Clinical Service/ CQO, Schneck Medical Center, 2011 National Baldrige Award Winner |
| Event | Missouri Quality Award Recipient Reception (Cash Bar) | 5:30 PM | 6:30 PM | |
| Event | Missouri Quality Award Presentation Banquet | 6:30 PM | 9:30 PM | |
| Date | Friday, November 16th, 2012 at Holiday Inn Executive Center, Columbia, MO | | | |
| Event | Breakfast Buffet | 7:30 AM | 8:30 AM | |
| Event | DOOR PRIZES THROUGHOUT THE MORNING | 9:30 AM | 12:00 PM | |
| Keynote Speech | Another Mountain to Climb | 8:30 AM | 9:20 AM | Dr. Mark Laney, President and CEO of Heartland Health, 2009 National Baldrige Award Winner |
| Keynote Speech | Information Technology and Baldrige: A Collaborative Relationship | 9:00 AM | 10:30 AM | Representatives from IBM, Microsoft and More! |
| Keynote Speech | Closing Keynote: Building an Even Better Future... | 11:00 AM | 11:45 AM | Thomas Schamberger, Executive Director - Foundation for Malcom Baldrige National Quality Award, Inc. |
| Event | Closing Remarks | 11:45 AM | 12:00 PM | Dr. Raina Knox, President of the Excellence in Missouri Foundation |